Product Sample
TwinkiePrint understands the importance of quality products and printing in the Promotional Products industry which is why we love serving our distributor communities with samples. TwinkiePrint allows up to 3 free samples with clients UPS, or Fedex Account number. Any item in the Stressball category is $5.00 net via UPS Ground which will be shipped on TwinkiePrints shipper account.
TwinkiePrint excels in print quality and we are proud of it. If a distributor is unsure whether the product is suitable for their needs, if they have second thoughts about the imprint method or imprint colors they can always request a Pre Production Sample. Pre Production charges vary per product. Charges include setup fee and shipping, once invoice is paid TwinkiePrint will move to E proofing and production for 1 spec sample.
Shipping
-Delivery time is based on the time it takes to produce your item PLUS the shipping time*.
*Production time + Shipping time = Delivery time
When requesting "Rush Shipping, please note that we reserve the right to rush production (based on overtime/weekend hours) in lieu of using expedited shipping methods, providing that we meet the delivery date.
Broken Items
DRINKWARE Category
Any order with 72 Pcs or below that has broken goods will be redone at no cost. Pictures may be requested by the claims department.
Any order with 72 Pcs or more may result with in-store credit, partial redo, or refund. Pictures may be requested by the claims department with a thorough inspection.
All other categories:
Any order with 72 Pcs or more may result with in-store credit, partial redo, or refund. Pictures may be requested by the claims department with a thorough inspection.
HOW TO ORDER
How do I know how much my order will cost?
On each product page, there is a Price Estimator. Just access the product details page of the product you want, and enter your desired production method, production time (how quickly it needs to be printed), printing colors, print position, state, and shipping method (how quickly you need it shipped) and an estimated price of your order will appear.
What are the Imprint Colors?
The imprint color is the color that will be used to print your artwork/design. If more than one color is used in your artwork, click "Add Another Print Color" to add additional colors to your design. For full color prints, you may select the "CMYK" or "Full Color" production method when available. We can also alter your own logos to simplify the number of colors in a print, or print in one color.
What if I don't have my own artwork?
If you do not have your own graphic you wish to upload, we offer a wide selection of fonts clip arts to choose from for your design. Use of our predesigned images is free of charge. We offer a variety of images for occasions, popular customizations, and more. You can also have these clipart items changed to fit your needs (like customizing a wedding one with your names and dates) as well.
When will I receive my order?
While placing your order, you will be prompted to enter a desired production time (how quickly you need the products printed) and a desired shipping method (how quickly you need them shipped to you after printing). If there are no artwork delays on your order, the estimated delivery date offered by the website will provide you with a realistic timeframe for the delivery of your order. In most cases, it takes roughly 7-10 business days to have your products perfected and printed, then shipped.
ARTWORK FAQS
Can I see a sample of what my artwork will look like on an item before placing my order?
Before placing the order, you can look at the final product while designing the product. However, once you have submitted the order and paid, you can ask for a digital proof. Please note that digital proof delays timeline of the product since we have to go back & forth with the customer a few times and wait for the approval before we start actual production.
Do I have to have my artwork ready when I order?
It is preferred that your artwork is ready at the time you order. However, you may upload your artwork after you have ordered as well. If you upload your artwork after you order, your order will be delayed until your artwork has been received. You can submit your artwork
Can you print my mulit-color logo in one color?
If you would like to print a multi-logo color logo in just one color, we can alter your design to the color of your choice.
Can you alter my logo for me?
Yes, if you tell us how you would like your artwork changed, our art dept. can work with you on perfecting your logo or design. Our team of expert graphic designers works closely with customers to ensure that they get exactly what they want printed on their products.
What artwork formats do you accept?
We accept illustrator .eps, ai, .ps, pdf, photoshop .psd 300 resolution, high quality jpeg 300, tif 300 resolution, gif 300 resolution, or freehand 10. If you have a different format, please contact our art department at [email protected].com. We ask that you have your art already vectored and your fonts flattened if possible.
Can you match the colors of my logo or artwork?
Our art dept and production team work closely with our customers to achieve the best quality color matching possible. Please be aware the color of the item can cause the color of the print to vary, and we cannot guarantee a 100% match in color.
