F.O.B. Shipping Point: Dallas Texas

-Under the terms of "FOB shipping point," title of the goods passes to the buyer at the shipping point.

-If the order is being shipped via UPS, then once the order is ready to ship out, you will receive an automated email with a “tracking number” from UPS.

-Please note that opting for Overnight or Second Day Air does not mean that you will receive your order the next day.

-Delivery time is based on the time it takes to produce your item PLUS the shipping time*.

     *Production time + Shipping time = Delivery time

-All shipments leaving our factory are inspected and signed for by the carrier. Most orders are shipped via UPS, according to the destination and weight/size of the shipment. We do not deliver to APO/FPO addresses. All package orders will be shipped via UPS.

-UPS will not deliver to some APO/FPO addresses.

-Once the order has left the warehouse, will not accept responsibility for any delays caused by the shipping company. If shipping is delayed on an “expedited” shipping order, ONLY THAT PORTION OF THE SHIPPING CHARGES WILL BE CREDITED BACK BY UPS. will not be held responsible either in the event the customer is not available for delivery or the customer refuses delivery.* is a web-based business and does not offer order pick-ups to any of our clients, products are to be delivered only.

    When requesting "Rush Shipping, please note that we reserve the right to rush production (based on overtime/weekend  hours) in lieu of using expedited shipping methods, providing that we meet the delivery date.

 Although great precautions are taken during the packaging of each order, breakage does sometimes occur during the shipping process. In order to replace any broken and/or damaged products, we now offer optional shipping insurance*. (Replacement orders will be processed within our normal timeline of 8-10 business days plus ground shipping time.) You may opt to pay for rush shipping; however this insurance will only cover normal ground shipping. If you receive an order that contains less than 10% breakage and/or damage, we will promptly credit your account for that portion.*Please note that we will require adequate proof for any damage or breakage reported.

    *On a 144-piece order (or greater quantity) with more than 10% breakage, we will promptly replace the broken items.

    * On a 144-piece order (or greater quantity) with less than 10% breakage, the cost of the broken items will promptly be refunded.

    *Breakage on orders with less than 144 pieces will promptly be refunded, regardless of the quantity of breakage. We will be unable to replace these items.